With more than 20 years bridging the world’s most exclusive destinations with Asia’s discerning elite, Christine Galle-Luczak, Founder of Heavens Portfolio, reflects on the true essence of luxury. In this candid interview, she shares how purpose, emotion, and storytelling are shaping a new era of hospitality.
With over two decades of experience connecting the world’s most exclusive destinations to discerning Asian travellers, what core principle defines your understanding of true luxury in hospitality?
True luxury, for me, has never been about extravagance. It’s about intentionality—the quiet precision behind a heartfelt welcome, the authenticity of an experience rooted in place, and the effortless anticipation of unspoken needs. At its essence, luxury is emotional—it’s about making someone feel genuinely seen and deeply cared for. This belief has guided everything I do at Heavens Portfolio, where we focus on creating meaningful, lasting connections that transcend the transaction.
Heavens Portfolio is more than a representation agency. It’s a curator of excellence. What do you value most when selecting brand partners: heritage, distinctiveness, or emotional resonance?
We see ourselves as more than just a bridge between markets and brands—we’re storytellers and brand custodians. Heritage, distinctiveness, and emotional resonance are all critical. But if I had to prioritise, emotional resonance holds the greatest power. It’s what transforms a hotel stay into a cherished memory, a brand into a place guests long to return to. Heritage and uniqueness provide depth, but it’s emotional connection that fosters loyalty. We seek brands that understand how to evoke feeling—because at the heart of luxury lies an unforgettable emotion.
Properties like Aman, The Brando, Cheval Blanc, and Borgo Egnazia embody a deep sense of place. What challenges do brands face in preserving local spirit while meeting global luxury expectations?
The challenge lies in harmonising authenticity with consistency. Today’s luxury travellers expect seamless service and comfort across continents, but the soul of a destination lives in its culture, traditions, and people. When brands over-standardise, they risk losing the very essence that makes them unique.
Preserving local spirit requires deliberate effort. It means empowering teams to deliver excellence while retaining cultural identity, and weaving native design, cuisine, and storytelling into the guest journey in a way that feels natural—not contrived. The best brands lead with respect, using luxury not as a formula, but as a reflection of place and soul.
You once said, “Luxury is about authenticity, purpose, and transformation.” How do you recognise when an experience truly touches the heart?
When an experience lingers—long after it’s over—you know it’s made an impact. It’s in the quiet moments of reflection, the stories guests can’t wait to share, or the subtle perspective shift they carry home. I look for the unscripted: a warm conversation with a local host, a cultural ritual that stirs something deeper, a surprise that feels genuinely personal.
It’s never about opulence for its own sake. It’s about depth and meaning. When something is delivered with authenticity and purpose and moves someone emotionally or spiritually, it becomes more than a moment—it becomes a memory.
A new generation of luxury travellers is emerging—young, independent, and values-driven. How is Heavens Portfolio evolving to stay relevant to them?
This generation brings fresh energy: they’re curious, design-conscious, digitally fluent, and purpose-led. They want visually rich, authentic, and emotionally resonant experiences.
We’re shifting accordingly—embracing story-led marketing, sustainability narratives, and digital platforms that prioritise intention-led travel. Our newly revamped website curates content with this in mind. We’re also working with influencers and creators who speak this generation’s language.
Our team today is more diverse and agile, bridging timeless brand values with modern sensibilities. We’re also developing a mobile app to enhance digital engagement and optimise collaboration with clients, trade, and media partners. The landscape is changing, and we’re excited to evolve with it.
There’s also a parallel shift among travel partners—many are now younger, more adventurous, and focused on purpose-driven journeys. Expedition experiences like White Desert or Quark Expeditions, and nostalgic slow-travel offerings like Belmond’s trains, are redefining luxury. On the other end, destinations like The Brando continue to lead in sustainable, barefoot elegance. The future is about meaningful variety.
How would you describe the preferences of Vietnamese luxury travellers? What sets them apart from others in the region?
Vietnamese travellers are refined, discerning, and increasingly influential. They value understated elegance, personal service, and experiences that reflect cultural pride. Unlike some regional counterparts, they often favour privacy and boutique charm over grandiosity. They’re also deeply family-oriented multi-generational travel is important. And like many in the region, they are values-driven: sustainability, wellness, and heritage matter. We view Vietnam as a rising market of sophistication and individuality—full of promise and nuance.
Can Vietnam become a true luxury destination? If so, what should its narrative be rooted in—culture, nature, or craftsmanship?
Absolutely. Vietnam is already becoming a sought-after luxury destination. Brands like Azerai, with its minimalist serenity, and Fusion Hotel Group, with its holistic, wellness-led approach, are leading this evolution.
Vietnam’s strength lies in the harmonious blend of culture, nature, and artisanal heritage. There’s no need to fabricate a story—the narrative is already rich. From ancient traditions to breathtaking landscapes and masterful craft, the country offers a sense of soul.
What matters is how it’s expressed—through authenticity, elegance, and pride. Vietnam doesn’t just fit into the luxury map; it has the power to redefine it.
As a European who has spent over 20 years in Asia, how has this cross-cultural perspective shaped Heavens Portfolio?
Living in Asia has profoundly shaped my personal and professional journey. It has taught me nuance, humility, and the art of listening—essential qualities in both life and leadership.
My Asian journey began in Bali, where I met my husband, and continued to Bangkok, where I joined Chiva-Som. Though I came from a marketing background, I was given a chance by Joy Menzies and Khun Boonchu, and that opportunity changed everything. After four transformative years, I moved to Singapore to reunite with my husband and was encouraged to represent Chiva-Som across Asia—sparking the creation of Heavens Portfolio.
This bicultural lens allows us to bridge East and West—understanding both the aesthetics of global luxury and the values of Asian travellers. It’s about translation, empathy, and authenticity. Our strength lies in being regionally rooted and globally fluent.
Storytelling is at the heart of Heavens Portfolio. Why is this so crucial in luxury travel today?
In a crowded, choice-rich world, storytelling is what captivates. It turns places into emotions and experiences into memories. Today’s travellers want more than destinations—they want depth, purpose, and connection. At Heavens Portfolio, every partnership begins with uncovering a brand’s soul. We build stories that resonate—across cultures and generations. Storytelling is how we build desire, trust, and lasting impact. It’s not a tactic; it’s our essence.
Looking ahead, how do you see luxury evolving over the next five to ten years? And how will Heavens Portfolio continue to reinvent itself?
Luxury will become increasingly experiential—less about status, more about substance. Time, space, privacy, and emotional depth will define it. Travellers will seek moments that inspire connection, introspection, and transformation.
Heavens Portfolio is evolving with that shift. We’re investing in immersive storytelling, digital innovation, and purpose-driven content. Our mission remains: to connect the world’s most exceptional brands with Asia’s most discerning travellers—but we’ll continue to do so with fresh tools and a future-ready mindset.
The future of luxury is not fixed—it’s fluid, intentional, and alive with meaning. And we are here for it.